Conversational AI is at its infancy due to advancements that include AI, neural networks and processing power. The market also includes speech recognition, which is itself a large software market. Innovative technologies like AI and machine learning are driving the demand for smartphones that support voice recognition across the market. This results in a growing amount of data that can be used to develop algorithms for voice recognition and expand the amount of devices that are available. The resulting benefits of AI-driven call center solutions looks promising for the coming year. This is one of the reasons that the international conversational AI market is projected to grow at a compound annual rate of almost 22% between 2020 and 2025.
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